The 11th edition of the Casino Inside Awards celebrated the standout achievements of companies and professionals within Romania’s gambling industry. Each year, the awards honor excellence, innovation, and meaningful contributions across the sector, recognizing brands whose performance distinguishes them in the Romanian iGaming market.
This year, Totogaming was honored with two major awards:
- Best Customer Care in the Online Gambling Industry
- Best Marketing Campaign in the Online Gambling Industry 2025: Bet Edit
Officially launched in Romania in January 2024, Totogaming has rapidly positioned itself as one of the most dynamic and adaptable brands in the country’s iGaming landscape. The company offers a comprehensive portfolio that includes Sports Betting, Casino, Live Casino, Fast Games, Virtual Sports, and P2P Games.
Driven by innovation, Totogaming continues to introduce new tools designed to enhance convenience and enrich the player experience. Among its most recent additions are Autobet and Bet Edit, two features that significantly elevate engagement and user control.
Best Marketing Campaign in the Online Gambling Industry 2025 — Bet Edit
Bet Edit is an advanced tool that gives players full control over their active bets, allowing them to add, remove, or adjust selections in real time.
In Romania, the Bet Edit marketing campaign stood out by creatively combining familiar cultural themes with a modern and innovative message, presenting the feature in a memorable and relatable way. Since its launch in May 2025, the campaign has gained massive national exposure across both television and digital channels.
From June to November, the campaign generated 47.7 million TV impressions, while digital platforms delivered an additional 53.8 million impressions between January and November.
Across YouTube and social media, the two-month campaign surpassed 1,874,500 views, establishing Bet Edit as one of the most impactful marketing efforts of the year in the iGaming sector.
Its success translated directly into user behavior: in November, the number of players using the Bet Edit feature was 90% higher compared to May.
Best Customer Care in the Online Gambling Industry
Totogaming’s 24/7 Customer Care team has earned a strong reputation for delivering fast, precise, and high-quality service, available at all hours and every day of the year.
Key performance metrics highlight its exceptional results:
- 97.00% Service Level on chats
- 98.16% Service Level on calls
- Average response time: just 21 seconds, outperforming industry standards by 10 seconds
- First response time: 30.57% faster than most competitors
Thousands of users contact Totogaming daily, and the team consistently responds with dedication, attentiveness, and efficiency. Behind every metric is a group of specialists committed to being present and genuinely supportive—every hour, every day.
These results reaffirm Totogaming’s unwavering commitment to outstanding customer service. More than just accolades, these awards represent recognition earned through consistent performance, user-focused values, and proven excellence.
